1111bb Privacy Policy

What Information We Collect

In the process of account registration, financial transactions, and use of services on 1111bb, we collect the following types of information:

• Identity information: full name, date of birth, national identity card number, or passport number.
• Contact information: email address, mobile number, and current address.
• Financial information: bKash, Nagad, or Rocket account numbers, transaction history, and deposit and withdrawal records.
• Technical information: IP address, browser type and version, device identifier, operating system, and cookie data.
• Usage information: game play history, betting patterns, login and logout times, and session duration.
• Communication records: live chat conversation history and email correspondence history.

How We Collect Information

We collect your information in the following ways:

• Directly from you: when filling out registration forms, during the identity verification process, when submitting deposit or withdrawal requests, and when contacting the support team.
• Automatically: when you use our website or app, technical and usage information is collected through cookies, log files, and tracking technologies.
• From third parties: when required for identity verification or fraud prevention purposes, we may verify information from trusted third-party services.

Purposes for Using Information

We use the collected information for the following purposes:

• To create, verify, and ensure the secure management of accounts.
• To process financial transactions and complete deposits and withdrawals.
• To detect and prevent fraud, money laundering, and other unlawful activities.
• To enforce our terms and conditions and responsible gambling policy.
• To provide 24/7 live chat support in Bengali and other customer services.
• To improve the platform experience and send relevant promotions and bonus offers (subject to your consent).
• To meet legal obligations and fulfil regulatory requirements.

Confidentiality of Information and Sharing with Third Parties

1111bb does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared on a limited basis in the following circumstances:

• Payment processors: only the minimum information necessary to complete a transaction is shared with payment service providers such as bKash, Nagad, and Rocket.
• Technology providers: with technology partners required to operate the platform, who are obligated to comply with our privacy policy.
• Legal requirements: upon a court order or a lawful request from a government or regulatory authority.
• Fraud prevention: with partners involved in fraud detection and prevention, where minimum use of data is ensured.

Any third parties acting on our behalf are bound to use your information under strict confidentiality agreements.

Data Security Measures

1111bb takes industry-standard technical and organisational measures to protect your information:

• SSL encryption: all information transmitted through our website and app is protected by 256-bit SSL encryption.
• Secure data storage: your sensitive information is stored in encrypted form on secured servers.
• Access control: only authorised personnel may view your information for specific purposes.
• Regular security audits: our systems undergo regular security audits to identify and address vulnerabilities.
• Two-factor authentication: two-factor authentication (2FA) is provided to protect your account.

While we strive to ensure the highest level of security, it is not possible to guarantee 100% security for information transmitted over the internet.

Data Retention Period

1111bb retains your personal information only for as long as necessary:

• For active accounts: complete information is retained for as long as your account remains active.
• After account closure: certain information may be retained for a specified period as may be required by legal obligations or potential dispute resolution.
• Financial records: records of financial transactions are required by applicable law to be retained for a prescribed period.
• After the specified period: once the necessary time has elapsed, information is securely deleted or anonymised.

Cookie Policy

1111bb uses cookies and similar tracking technologies to improve our website and services. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential cookies: essential for maintaining login sessions, ensuring security, and operating basic services.
• Functional cookies: help remember your preferences (such as language selection).
• Analytical cookies: used to understand website usage patterns, which helps improve services.

You can disable cookies by changing your browser settings. However, this may limit some functionality of the platform.

Your Rights

You have the following rights regarding your personal information:

• Right of access: you have the right to know what information we hold about you.
• Right of rectification: you have the right to request correction of any inaccuracies in your information.
• Right of erasure: in certain circumstances you have the right to request deletion of your information, though exceptions apply for information retained due to legal obligations.
• Right to object to processing: you have the right to object to the use of your information for marketing purposes.
• Right to portability: you have the right to request a copy of your information in a specified format.

To exercise these rights, please contact our support team via 24/7 live chat or by email at [email protected].

Protection of Minors' Information

1111bb provides services only to those aged 21 and above. We do not knowingly collect personal information from minors.

An age verification process is in place at the time of registration. If we become aware that a minor is using our platform, that account will be closed immediately and any collected information will be deleted.

International Data Transfers

For the operation of our services, your information may in some cases be stored or processed outside Bangladesh. In such cases we ensure that:

• The safeguards required under applicable law are in place.
• The receiving party is contractually bound to provide protection consistent with 1111bb's privacy standards.
• Data is transferred in the minimum amount necessary and only for required purposes.

Policy Changes and Updates

1111bb reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• By posting a notice in a prominent location on our website.
• By sending a notification to your registered email address.
• By informing you of the update at your next login.

Continued use of our platform after a policy update will be considered acceptance of the revised policy. You are advised to check this page regularly to stay up to date with the latest policy.

The Relationship Between Responsible Gambling and Data Protection

1111bb combines privacy protection with its responsible gambling policy. We analyse your gaming data to identify problematic gambling behaviour and provide assistance where needed.

Information collected for this purpose is used solely for your benefit and is not shared with third parties. To learn more about responsible gambling, please visit our Responsible Gaming page.